Telecoms Site Surveys – North-East England and Beyond…
We've been doing telecoms site surveys since literally the end of the last century. And we've had to battle through telecommunications installation jobs that hadn't been surveyed properly. So we know how important a good telecoms site survey is. And this has included...
Ten Ways to Survive Calling an ISP Customer Service Department
As a local independent telephone engineer, based in the Middlesbrough and Stockton on Tees area in the UK, one of my key jobs, on behalf of my customers is dealing with the dreaded ISP Customer Service Department. I am called by home users who have a problem with...
Moving Your BT Infinity Master Socket. A Phone Engineer’s Advice
First of all, I've got to make it very clear that moving a BT Infinity Master Socket (or any other BT master socket) isn't really something you should do. (Well, not officially...). It's the equivalent of moving your gas or electricity meter. It's the supplier's (or...
Phone Wiring Repair and Connectors – Some Tips From A Telephone Engineer.
Because telephone wires (the ones that connect your phones to the master socket in your house) are so small, people don't seem to take phone wiring repair very seriously. The result is that people struggle to make even the most embarrassingly messy and...
In Search of a Telephone Engineer in North East England…
Companies who are looking for a sub-contractor Telephone Engineer in North East England seem to like us. They come back for more. We don't mind... Oh, and of course, we're local independent phone engineers. We carry out broadband and landline phone repairs for...
How to Move Your BT Master Socket (Without Actually Moving It) – Advice from a Telephone Engineer
In an earlier blog (that people seemed to like!), I explained in no uncertain terms that moving your BT Master socket was potentially A Bad Idea. But That's Not The Full Story... There is a way of translating exactly what your BT Master Socket does to wherever you'd...
UPS Battery Recycling, and The Secret Life of PABX Standby Power Cabinets
UPS Battery recycling has been part of our phone system recycling activities since 1999. Large phone systems such as Siemens Realitis, iSDX, Meridian Option 61 and 81 are typically protected by large banks of car-sized lead-acid back-up batteries. They are usually...
LG Phone Systems Support – North East England
Because we're independent telephone engineers based in Stockton on Tees dealing with business telephone systems, including LG Products, we've been called in recent months by businesses looking for LG Phone Systems Support on LG Nortel Nexter and Ericsson LG...
Telephones For The Elderly – A Telephone Engineer Gives Some Practical Advice
I had elderly parents, both with some degree of dementia. They lived over a hundred miles from me. Keeping in touch was important. So, hopefully I can bring a telephone engineer's perspective on the whole topic of Telephones For The Elderly. Here are some things to...
Nortel Option PABX Managed Service. We Can Help…
We are currently delivering our second year of Nortel Option PABX Managed Service, being "virtual telecommunications manager" to a major multinational. Hopefully, what I describe below will give some insight into how this works. Our relationship with the Nortel...
Adding a Telephone Extension Wiring to Your Master Socket – What NOT to Do.
Adding telephone extension wiring from your Master Socket is easy, isn't it? Well, yes and no. As a telephone engineer with a background in business telephone systems, I've always wondered why my colleagues have avoided working on home installations. Over the past few...
Installing a Garden Office Phone Line – Some Tips from a Telephone Engineer
I recently installed a garden office phone line, and thought I'd share some observations and findings. I'm a telephone engineer , and used to getting cables both into and out of unusual places! The customer was coping by dangling her cordless base station out of an...
