Fibre Broadband FAQ

Fibre Broadband FAQ

What is fibre broadband? There no shame in asking this! Here are our Fibre Broadband FAQ, based on what Google tells us folks are asking..  "Fibre" is broadband arriving at your property by means of fibre optic cable. In the past, this was carried over copper cables,...

Old Grey BT Drop Wire – Some FAQ

Old Grey BT Drop Wire – Some FAQ

What is it? It connects your house to the telephone pole, via the outside of a building. I recall seeing it first in 1969. It's quite rare these days, and there's not much information on-line. "Time for an  "Old Grey BT Drop Wire – Some FAQ" blog", I thought. What...

The “Cut Internal Phone Line” Problem

The “Cut Internal Phone Line” Problem

  In recent blogs, I've addressed frequently asked questions relating to home phone lines. Here's the next one – the “cut internal phone line” I've included the cable on the outside of your property, too. This tends to induce more of a panic among users than a...

In Search of an Avaya IP Office Telephone Engineer 

In Search of an Avaya IP Office Telephone Engineer 

We've been asked to provide an Avaya IP Office Telephone Engineer recently. We love sorting out problems  with “orphan” systems. Usually, these lack a maintenance contract or even a casual relationship with an engineer. We've blogged about this, including a case...

Phone System Engineers and Neglected Phone Systems

Phone System Engineers and Neglected Phone Systems

Frequently, in our work as phone system engineers, we're called out to try and sort out a fault on a business system by a desperate customer. An Awkward Conversation Us:- “So, don't you have a maintenance contract for this system” Them:- “Well, we used to...” Us:-...