22 Mar 2019 | Engineering |
We’ve been asked to provide an Avaya IP Office Telephone Engineer recently. We love sorting out problems with “orphan” systems. Usually, these lack a maintenance contract or even a casual relationship with an engineer. We’ve blogged about this, including...
20 Mar 2019 | Engineering |
Frequently, in our work as phone system engineers, we’re called out to try and sort out a fault on a business system by a desperate customer. An Awkward Conversation Us:- “So, don’t you have a maintenance contract for this system” Them:- “Well, we used...
30 May 2018 | Engineering, Home Phone Repair |
Moving your master socket and getting a bill. Sadly, it’s quite easy. Moving your master socket is easy. Your service arrives via two wires, and all you have to do cut, extend and re-joint your cable. Well, in theory, that is… The Official Line However,...
31 Mar 2017 | Home Phone Repair |
The BT Openreach New NTE5C Master Socket (with the Mk4 frontplate) has been available for some time now. As I’m a telephone engineer, who has dealt with master sockets for years, I thought I’d give a guided tour Before We Start… If you don’t...
14 Apr 2016 | Home Phone Repair |
As a local independent telephone engineer, based in the Middlesbrough and Stockton on Tees area in the UK, one of my key jobs, on behalf of my customers is dealing with the dreaded ISP Customer Service Department. I am called by home users who have a problem with...